August 1st Update:

With continuing delays and missed collections of residential waste removal services in Waterford Township following the July 1st transition in providers from GFL to Priority Waste, we know you’re looking for some answers. It has been a stressful and challenging time for the Waterford community and many of our neighboring communities as well.
Service delays are happening across the Township to varying degrees which makes providing a comprehensive update difficult.
Here’s what we have been told as of end of business July 31st:

Priority Waste did not meet their Saturday goal of clearing all curbside waste in every route across the Township, therefore residents in several areas of the Township still have waste at the curb from the previous week(s).
For this week’s routes:
This week’s Monday customers were serviced completely.
Routes for the remainder of the week will likely continue to experience delays in collection.
Please continue to place your waste at the curb by 7 a.m. on your scheduled collection day and leave it at the curb until it is collected by the hauler.

Many have been asking “What is the Township doing to help remedy this issue?”
We assure you that our staff is taking measures to ensure the contract is upheld, that the situation is resolved, and that our designated waste hauler renders the services they have been paid to provide. The immediate priority is to get the trash, recycling, and yard waste off the curbs consistently and in a timely manner.

Specifically, we have two teams in place.
The first team is answering phone calls and emails to help ensure that our residents are afforded the opportunity to have their complaints and concerns heard, then communicated to the waste hauler. Residents have told us that Priority Waste has been both difficult to reach, and also unresponsive. Our team is here to answer your calls and address your most pressing questions.
The second team is collaborating on larger issues such as determining the best course of action to enforce our contract and performance bonds; to get residents reimbursed for services not provided; how to effectively work with Priority Waste to ensure that services soon return to complete, professional, and on-time collection; and next steps for the future of waste hauling in Waterford Township as our contract with Priority Waste expires mid-March 2025.
We have a strong contract with protections that the Township intends to exercise as necessary on behalf of the residents. When a resolution has been reached in this regard, residents will be notified.
Additionally, in the second week of July, Waterford hired a private contractor to help alleviate the accumulation of yard waste over a multi-week period to help our community in the spirit of partnership to give our new waste hauler a chance to catch up. While this effort did temporarily alleviate some of the issues we’re having as a community, it is not a long-term solution.
Other Frequently Asked Questions:
We are aware that Priority's phone lines are experiencing extremely heavy call volumes and reaching them is difficult. We expect call volume to decrease and wait times to diminish in the near future. In the meantime, please feel free to reach out to Waterford Township staff for assistance at 248-618-6161 or submit your missed stop on our website at: https://www.waterfordmi.gov/222/Priority-Waste-Residential-Waste-Hauler
You can also submit a complaint online with Priority Waste at www.prioritywaste.com/support
As regular collection resumes, here are some items you should know with the transition from GFL to Priority Waste:
• Your scheduled collection day stays the same
• Priority will perform the same services GFL provided under our contract
• Continue to use the same carts that were provided by GFL
• Our rates will remain the same through the duration of our contract
• Payments made before July 15th to GFL will be transferred to Priority Waste
• For payments after July 15th, you may pay Priority Waste on their website
• Priority Waste will send a paper bill around September 1st that will include your new account number and payment instructions for October, November & December services
Priority Waste’s contact information:
Phone: (586) 228-1200
Website/Chat: www.prioritywaste.com
Submit online complaint: www.prioritywaste.com/support
Customer service hours: 8am to 5pm, Monday through Friday

Waterford Township maintains a page on our website related specifically to waste hauler services www.waterfordmi.gov/trash
Until services return to running on-time and in full, Waterford Township will continue to post updates every day on the website listed above and on our Facebook page at www.facebook.com/waterfordtownshipmi.
You may also subscribe to receive email alerts related to trash hauling www.waterfordmi.gov/trash
Thank you, Waterford. We assure you that our staff is taking measures to ensure the contract is upheld, that the situation is resolved, and that our designated waste hauler renders the services they have been paid to provide.
We appreciate your patience and will continue to work with and for you.


Copyright 2023 Charter Township of Waterford. All Rights Reserved.
5200 Civic Center Dr. Waterford, MI 48329
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