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51st District Court

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1. How do I keep points off of my driving record?

For certain traffic offenses, the Secretary of State will assess points against your driving record. The Court does not assess the points and does not have any authority to remove points from your driving record.

2. Can I just pay my ticket?

Yes, you can just pay your ticket. For payment information, visit the Traffic Department page.

3. How do I file a Motion to Set Aside a Default Judgment on a Civil Infraction?

You must fill out the Motion to Set Aside a Default Judgment-CIA04 form with your explanation of why you feel you should be allowed to set aside the default.  A cash bond must be posted in the amount of the ticket plus the $25.00 default fee and accompany the motion form.  If the Judge grants the motion, an informal hearing will be scheduled and you will be sent a notice within approximately two weeks.  If the Judge denies the motion, the default wills stand and the bond that you have posted will be applied to the ticket and the matter will be closed.

4. What is a waivable ticket?

The Traffic Division will enter an admission of responsibility and waive all fines and costs if the defendant shows proof that a law enforcement officer signed off on the violation before the appearance date. An appearance in front of the judge or magistrate is not required. To find out what offenses may be waived, view the Waivable Offenses List (PDF).

5. What is the difference between an informal hearing and a formal hearing?

For an explanation of both types of hearings, please visit the Traffic Department page.

6. How can I pay my ticket online?

You can pay civil infractions online without service fees through 

CLEMIS

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Assessing Department

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1. Why does the assessed value change from year to year?

The assessed value must reflect 50% of market value. As market value changes, so does your assessment. For instance, if you add a garage to your home, the assessed value increases. However should your property be permanently damaged by fire, the assessed value would decrease. Property owners have a responsibility for reporting any changes made to their property that would affect its value. When you obtain a building permit, our office is notified by the Building Department.

2. Why do assessments go up when a property hasn’t changed?

Market value is a product of the price paid for the property. Since assessments must be set by market value, changing real estate values in the community will be reflected in the assessments. As prices increase/decrease, so does market value. All property values do not change to the same degree. Many factors influence values. Properties with water or scenic views, for example, may increase more rapidly than others.

3. What is taxable value?

The taxable value was created upon the passage of Proposal A, by the electorate in 1994. The taxable value is the lower of the State Equalized Value or the capped value. This is the value used times the millage rate that produces the amount of taxes levied against the property.

4. What is the capped value?

The taxable value can increase from year to year by 5.0% or the amount of the Consumer Price Index (CPI), whichever is less. Additions or losses to the property are also taken into consideration. The formula is the previous taxable value, minus losses, times 1.05% or the CPI, whichever is less, plus any additions equals the capped value.

5. If I am unhappy with the assessed value or taxable value, what can I do about it?

The first thing you should do is talk to your local Assessor about the valuation on your parcel. Check the appraisal records to make sure all components of the property are correct. If you wish to proceed at this point, you must make an appointment with the March Board of Review to lodge an appeal.

The Board of Review is set up under the Michigan General Property Tax Law. The 3-member board is appointed by the Township Supervisor and approved at a public meeting by the Board of Trustees. The Board of Review will hear your appeal and will make a decision using their best judgment.

6. I will be out of town during the March Board of Review. How can I lodge an appeal?

You may send a personal representative or a letter of explanation. Please include the reason for appealing your assessed value, the parcel identification number, your address, and telephone number. You must also include an original signature on your letter and if you send a representative, you will need to provide a signed Letter of Authorization. The Board of Review will make a decision and notify you by first class mail.

7. What if I am not satisfied with the Board of Review decision on my appeal?

You have the right to file an appeal with the Michigan Tax Tribunal. This appeal must be filed with the Tribunal on or before June 1st (for commercial properties) or August 2nd (for residential properties) of the current year. You can mail your appeal to:

Michigan Tax Tribunal
P.O. Box 30232
Lansing, MI 48909

or call 517-335-9760

Michigan Tax Tribunal.

8. Am I allowed to view my appraisal records?

Yes, most departmental records are considered public record and are open for inspection during normal business hours.

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Board of Review

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1. How do I get an appointment with the Board of Review?

You must telephone the Township Assessing Department at 248-674-6270 to make an appointment, in order to make a personal appearance before the Board. If you wish to lodge an appeal by mail, your letter must be postmarked no later than the Tuesday following the 2nd Monday in March.

2. What if I am not satisfied with the Board of Review decision on my appeal?

You have the right to file an appeal with the Michigan Tax Tribunal. This appeal must be filed with the Tribunal on or before June 1st (for commercial properties) or August 2nd (for residential properties) of the current year. You can mail your appeal to:

Michigan Tax Tribunal
P.O. Box 30232
Lansing, MI 48909

or call 517-335-9760

online.

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Cable

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1. Why isn't the Township allowing other cable companies to offer service in the Township?

Currently, the Township only has two franchise agreements in place - Comcast and AT&T. As federal legislation states, no community is allowed a legal monopoly. AT&T's agreement was filed in 2007, bringing a welcomed addition to the Township's options when it came to cable television service. Waterford Township has no jurisdiction over satellite providers, internet providers or telephone services.

The Township continues to approach other cable providers to inquire if they would be interested in coming into Waterford. Most recently, the Cable Commission approached Wide Open West (WOW). The response from the Senior VP was as follows:

"Several factors heavily influence the selection of our next community including it’s proximity to our existing system, the density of homes within the area, construction type (aerial vs. underground) and local business and tax incentives just to name a few. In terms of expansion, we have clearly defined expansion plans for the next 18 months and Waterford Township is not included."

Waterford Township does not prohibit other cable providers from offering service within the community. In fact, the Township encourages it. However, as stated above by WOW, the decision is not the Township's alone. Residents of Waterford may contact other cable providers to request service in the area; the more that do, the more inclined cable providers will be to consider Waterford Township as their next place of business.

If you have issues with Comcast or AT&T, please use the numbers below to reach them.

Contact Numbers:
- Comcast - 877-842-6622
- AT&T - 800-288-2020

2. Why isn't the Township allowing Comcast to add the channel I want?

When cable was in its infancy in the early 1980's, local communities were allowed to include in their cable franchise specific channels to be included. This is no longer the case, and has not been for some time. The Township cannot dictate which channels are added; we can recommend to Comcast based on feedback from subscribers, but that is the extent of our "control".

Viewers may send their channel requests to Comcast at:
Comcast
Attention: Programming requests
36250 Van Dyke Rd
Bldg. A
Sterling Heights, MI 48312

3. Can I pay my cable bill at Town Hall?

Waterford Township does not facilitate bill payment for cable services. All cable bills must be paid directly to your cable provider via mail, online, by phone or at service center.

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CDBG (Community Development Block Grant)

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1. What is a Community Development Block Grant (CDBG)?

The Community Development Block Grant is a federally funded grant administered by the U.S. Department of Housing and Urban Development (HUD), aimed to assist low to moderate-income communities with community development projects. Every year, each community with more than 50,000 people, and each county with a population with more than 200,000 are eligible to receive this funding.

2. How much CDBG funding does Waterford Township receive every year?

The Township’s annual grant is based on a formula established by Congress and this amount may change based on the total Congressional appropriation given to HUD for a given year.  The funding amount is further impacted by the number of new “entitlements”.  As more communities are authorized to receive funding, everyone’s slice of the funding pie decreases.  Due to these factors and the recent economic downturn, our CDBG budget has suffered the last several years.

3. What can CDBG funds be used for?

In general, CDBG funds can be used for a wide range of activities such as housing rehabilitation, code enforcement, acquisition of real property, demolition, infrastructure and public facility improvements, economic development, and social services. The primary eligibility requirement for any funded activity is that the project or program principally benefits low and moderate-income persons in designated census tracts. HUD defines low and moderate income as a household that is at or below 80% of the median income for the area. Because demographic and economic conditions change quickly within a geographical area, these income guidelines are adjusted annually.

4. Who decides what activities are funded?

First, each proposed activity must meet one of three National Objectives of the federal program (benefitting low income persons, preventing or eliminating slums or blight, meeting urgent needs) and be consistent with the goals contained in the community’s Consolidated Plan.  The Consolidated Plan is a 5 year planning document that sets a community’s CDBG goals.  Each year under the Consolidated Plan a document called an “Action Plan” is prepared by the community and is made available for public review and comment.  The Action Plan calls out the proposed activities to be funded and establishes an annual budget.  After the review period, a public hearing is held, and in our case it is the Township Board that finally allocate the funds through the adoption of a resolution.  The Action Plan and resolution is is then sent to HUD for approval.  HUD has 45 days to review the Action Plan and request additional information, if necessary.  If the Action Plan has been accepted by HUD, a new contract is sent to the Township to execute and funding is made available.  The Township’s CDBG program year runs between July 1^st and June 30^th.

5. What activities does Waterford Township currently undertake?

Waterford Township currently funds three eligible activities including (1)
Housing rehabilitation – we assist low-income Waterford Township homeowners improve the quality of their homes via our Urgent Needs Home Repair Program.  It was determined in our Consolidated Plan the upgrading of these homes and neighborhoods is important in keeping Waterford a desirable place to live and work.  (2) Code enforcement - One of the cited goals in our Consolidated Plan is to increase the viability and aesthetic quality of neighborhoods and areas where the residents are primarily low and moderate income persons.  To help accomplish this goal, CDBG monies are utilized to fund a portion of clerical and administrative costs necessary to oversee the Township’s code enforcement functions within Waterford's CDBG Target Areas, and (3)
Program Administration - Funds are directed towards the general administration of the CDBG Program.  This includes necessary supplies, services, training, capital expenses, and the wages and fringe benefits for the percentage of time spent by staff in administering the overall CDBG Program.  This activity cannot exceed 20% of the total grant.

6. How long has Waterford Township participated in the CDBG program?

Waterford Township was first placed on the “entitlement list” in 1974.

7. How many staff positions are funded with CDBG monies?

Currently there are there are four, full-time positions partially funded; and two, part-time code enforcement positions funded through CDBG.

8. Who qualifies for the Township’s Urgent Needs Home Repair program?

You are eligible if you are a low-income Waterford Township homeowner, as defined by HUD.  Your home must be a single-family home, owner-occupied for at least one-year, the taxes must be current, and the combined assets of everyone living in the home must be less than $10,000.00.

9. How is household income determined?

It’s the gross income of all the household members 18 years old, or older, plus the benefits of all of the household members.  Benefits include things like child support, Social Security benefits, alimony, etc.

10. What kind of repairs qualify through the program?

Urgent needs like repairs/replacement of furnaces, water heaters, roofs, water and sewer connections, wells, minor repairs to electrical/plumbing systems, new insulation, and barrier free access improvements qualify under our program. 

11. What type of repairs are NOT eligible?

Due to limited funds, non-emergency repairs are not considered.  Further, this program does NOT provide funding for projects like additions, painting, upgrades, purchase or repair of furnishings, new home construction, carports or garages, or reimbursement on improvements in process or already completed.

12. How is funding provided to qualified applicants?

Assistance is provided through a deferred payment loan (D.P.L.).  A D.P.L. is a zero percent (0%) interest, no monthly payment loan that is recorded as a mortgage on the home for the amount of the improvements.

13. How and when is the loan repaid?

The loan is repaid ONLY when you sell your home, transfer title or rent out your home.  As long as you live in your home, payment is NOT required.  If a homeowner passes, their heirs must repay this mortgage just as they must repay all other debts of the deceased.

14. What happens to the repaid loan money?

Repaid loans are considered “program income” and this money can be used to fund the approved activities identified within an Action Plan.  We feel that it is appropriate to direct these funds back into the Urgent Needs Home Repair program. 

15. How does a homeowner apply?

Applications are available at the Development Services Department located on the third floor of Town Hall.  Also, the application packet can be e-mailed or sent out upon request. 

16. What happens after an application is submitted?

If eligible, the applicant is contacted to schedule an appointment for an inspection.  Staff prepares a work write-up for repairs on your house.  The project is then released for bids to several prequalified contractors.  Contractors will contact the applicant to view the specified work for bidding purposes.  Once the winning contractor has been selected, the homeowner will be contacted to schedule a loan closing.  Once all the paperwork is signed, work should start shortly after and be completed within one-hundred twenty (120) days.  The work will be inspected by the Development Services Department before the contractor is paid.  Invoices are submitted to the Township by the contractors.  There will be no exchange of cash between Waterford Township and the homeowner, but payment is not made to the contractor until the homeowner signs off on the work.

17. How does the program staff provide assistance throughout the program process?

Staff assists in application preparation.  Once an application is submitted, we inspect the property and give cost estimates for the repairs.  Staff oversees the bid process, prepares the construction contract, and inspects the project to ensure contract and code compliance.

18. Who are the program approved contractors?

First, staff checks to see that a contractor is not on the federal debarred list.  Debarment means that an individual, organization and its affiliates are excluded from conducting business with any Federal Agency or funding recipients.  Further, any contractor wishing to bid on housing rehabilitation work through our local program must be, and remain, certified.  To be on our contractor’s list, a contractor must complete a two-page application, submit a copy of their Contractor’s License (as applicable), and provide a copy of their current Insurance Coverage.  Staff reviews the application, and, if acceptable, places the contractor on the approved list.

19. How many contractors are currently on the list?

There are 27 contractors representing several trades on the list.  If more are interested, they can contact the Development Services Department at (248) 674-6240 for details. Women and/or minority owned contractors are especially encouraged to apply.

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Civic Ready

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1. What is Civic Ready?

Civic Ready is a mass notification system that allows Township officials and local emergency personnel to create and rapidly disseminate time-sensitive messages to every telephone number and/or email stored in the notification database. With Civic Ready, authorized users can send thousands of timely and important messages in minutes.

2. What types of messages will be sent with Civic Ready?

Emergencies: Messages pertaining to the safety and welfare of the Waterford community will be distributed using Civic Ready. Examples include water service interruption, missing children or seniors, or any other situation that could impact the safety, property or welfare of the community.

Opt-in Notices: In addition to emergency messages, users can choose to receive notification of community events, news and important information of a non-emergency nature.

3. How many messages will I receive?

Emergency messages will be infrequent and sent only in the case of emergency. Although it's not possible to estimate exactly how many of these messages will be sent, Waterford officials are committed to using the system in a prudent manner.

Opt-in community notifications may be more frequent. Often these are weekly messages. Some users choose to receive these non-emergency communications via email to review at their leisure.

4. Am I signed up to receive messages?

To ensure that your contact information is included in the database, simply visit www.waterfordmi.gov/emergency to sign up. It is important to include your address and your preferred method of contact to ensure you receive notices targeted to your neighborhood. If you experience any trouble signing up, please call 248-618-6097.

5. Will there be a way to identify incoming calls made by the Township through Civic Ready?

The caller-ID number for calls generated by the Civic Ready service will be 248-618-6097. In addition, every message will begin with a standard greeting indicating the call is coming from Waterford Township.

6. I was not able to listen to the entire call. How may I review the message?

Log on to www.waterfordmi.gov/emergency to view active alerts.

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Clerk's Office

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1. How do I register to vote?

Registrations are taken at the Clerk’s Office during regular business hours. You also register to vote at any Secretary of State Office in Michigan. Waterford no longer has a local branch office of the Secretary of State. Please call 888-767-6424 to locate a branch near you.

2. Where do I vote?

Your voting poll is shown on your voter ID card. Please contact the Clerk’s Office at 248-674-6266 or visit the Voting Precincts and Locations page.

3. How do I obtain an absentee ballot?

There is an application process to obtain an absentee ballot. For more information, please call the Clerk's Office at 248-674-6266 or visit the Election Information page.

4. What identification do I need to show at the polls?

Due to a recent court ruling, every Michigan voter who offers to vote in the polls must comply with the requirement by showing picture identification or signing an affidavit attesting that he or she is not in possession of picture identification. For more information, view the Voting Identification Requirements page.

5. Are Notary Services Available?

Notary Services are available in the Clerk's office during regular business hours. We are unable to notarize Wills or Trusts.  Photo ID required and the document must be signed in front of the Notary.

Fee:

Waterford Township Residents - None

Non-Waterford Township Residents - $2.00 per document

6. How do I address the Township Board?

The public is always welcome to address the Board of Trustees, during public comments, at the end of the meeting.  Public comments are limited to 3 minutes per topic.

If you would like to formally address the Board of Trustees; please contact the Clerk's office (248-674-6210) to be placed on a regular Township Board Agenda. Requests must be received the Tuesday, before the meeting at 12:00 p.m.  If submitting material, to be placed in the Board of Trustee's Agenda Packet, please provide 2 hard copies to the Clerk's office.

7. How do I get placed on the Township Vendor List?

How do I get placed on the Township Vendor List?

All vendor information is handled by our Purchasing Coordinator, Dawn Cito. For any questions, please contact Dawn Cito by email or by phone at 248-674-6237 - dcito@waterfordmi.gov  

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Community Center

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1. Who will the community center serve?

A new community center would be designed to appeal to and accommodate residents with a variety of interests in every age group.

2. Where will the community center be constructed?

A volunteer advisory committee reviewed options for location of the community center. Survey feedback, research and budget to help identify amenities, services, and size of the building and subsequently, the most appropriate location to accommodate the design. It was determined that the new community center would best be located on Civic Center campus in the area where the soccer fields currently exist.

3. When will voters make this decision?

On the November 6, 2018 ballot

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Corridor Improvement Authority

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1. Will new taxes be imposed to fund a Corridor Improvement Authority?

The financing of a Corridor Improvement Authority district does not include new taxes or millage increases. Instead, the principal source of revenue allowed by the Act is tax increment financing (TIF) revenue. This TIF revenue is realized through the capture of a portion of the existing taxes from the Township, County, Oakland Community College, and Huron Clinton Metropark Authority taxes. Each of these taxing jurisdictions must agree to participate in this tax capture process. School district taxes are not part of this tax capture process.

The intent of the TIF process is that the economic redevelopment efforts of the Corridor Improvement Authority will increase the property values of the land within the district, which allows for more of the existing taxes to be captured. A Corridor Improvement Authority may also levy a special assessment and/or issue revenue bonds for approved projects with the approval of the Township Board. TIF and revenue bonds can only be used to finance projects that are included in the Corridor Improvement Authority’s Development Plan. Development Plans and TIF Plans must be adopted by the Township Board as an ordinance after a public hearing, notice of which must be mailed to all property owners within the district and to all taxing jurisdictions.

Therefore, a Corridor Improvement Authority cannot finance projects without first informing the public through a formal public hearing process and receiving the Township Board’s approval through the adoption or amendment of the Development Plan by ordinance.

2. Is the Corridor Improvement Authority going to condemn or take my house?

It is not the intent of the Township Board to give the Corridor Improvement Authority the power to take (condemn) people’s houses.

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Development Services

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1. Do I have wetland on my property?

The only way the Township can determine if there are wetlands present on a parcel is through a wetland determination. You may contact the Development Services department to see if a previously conducted determination is available. If a determination has not been made one would need to be provided.  The Michigan Department of Environment, Great Lakes and Energy (EGLE) has a list of wetland consultants that may be utilized: https://www.michigan.gov/egle/about/organization/water-resources/wetlands/consultants-list

2. When is a building permit required?

All new construction and any structural modifications made to an existing structure require a building permit. A permit is also required for any accessory structure over 200 square feet, and in all cases the accessory structure must meet all Zoning Ordinance requirements and setbacks. Also, a permit is required for any electrical, plumbing, or heating work. 

All work for which a permit is required must be inspected and approved by Waterford Township Inspectors.

Re-shingling a roof, replacing windows, or vinyl siding are considered maintenance and do not require a permit. 

Any deck that is built on posts requires a permit but any poured patio or deck platform sitting on the ground does not require a permit. 

Fences do not require permits, but all Zoning Ordinance requirements must be met. Click here to view the Waterford Township fence requirements. 

For further details please contact our office, 248-674-6238.

3. Who should obtain the permit?

The person that secures the permit is the person who is held responsible for the work that is done. If a homeowner hires a contractor, the contractor should obtain the permit. The Building Department has no jurisdiction over a contractor if the homeowner obtains the permit for his contractor. Homeowners should confirm that the contractor they have hired to do work for them has secured the necessary permit and ordered the required inspections.

4. How do you schedule inspections?

You will be given instructions for calling in to schedule inspections when you receive your permit.
Please call 248-674-6238 to schedule inspections. You will need the permit number, the house number, and know what type of inspection you are requesting.
You can schedule inspections as late as midnight for the next working day.

5. When do I schedule inspections?

It is the responsibility of the permit holder to call for the required electrical, plumbing, mechanical, and building inspections. Building inspections can be ordered only after the electrical, plumbing, and heating inspections are conducted and approved. Please call 248-674-6238 to set up an inspection.

6. How do I file a complaint against a builder?

If you are unable to resolve problems with your building contractor, you have 18 months after the Certificate of Occupancy has been issued to file a complaint with the Bureau of Construction Codes in Lansing by calling 517-241-9309. They will send you the required forms or you can download the forms from the DELEG website 

Bring the completed paperwork to the Township Building and Engineering Department. We will make an appointment for an inspector to come to your home to verify your list of complaints. Your complaint package will then be sent back to the bureau to be processed. A mediation hearing is then set up between the builder and yourself with an mediator, who will assist you and your contractor in reaching a satisfactory outcome for both parties.

7. Where can I find information on the Zoning Ordinance?

If you are not sure of the zoning district in which your property is located, please contact our department at 248-674-6238. For more information about the Zoning Ordinance, please visit the Zoning Ordinance page.

8. When do I need a fill permit?

A fill permit is required when you plan to change the grade more than 1 foot. You may obtain a fill permit by completing an application and paying the application fee. A representative of the Engineering Department will come out to the site to make sure that the fill will not create any problems on the neighboring lots. An engineered grading plan may be required. Please download an application on the Permits and Applications page.

9. What is a flood zone?

Your flood zone is determined by the Federal Emergency Management Agency. Maps are printed indicating our communities flood hazard areas and the degree of risk in those areas. If you are told you need flood insurance, it can be obtained from your insurance carrier. If you do not believe this is necessary, you may have a flood elevation certificate completed by an engineer or architect of your choice to determine if your home is located in a flood plane.

For more information, please visit the Federal Emergency Management Agency.

10. What is the environmental webpage about?

At the request of the Township Board, a website has been set up as a clearinghouse for information on environmental issues. This site deals with issues such as shoreline protection. For more information, visit the Environmental Services page.

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Fire Department

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1. How do I contact the Fire Department?

For all emergencies immediately dial 911. For non-emergency information, the Administrative Office is open Monday through Friday from 8 a.m. to 4 p.m. The department's phone number is 248-673-0405.

2. Are open fires permitted in the Township?

The only open fires permitted in the Township are campfires for recreational purposes. Prior to any campfire, a permit must be obtained from the Waterford Fire Department. Permits can be applied for online. Anyone burning outside of the rules or without a permit may be issued a citation.

3. Does the Fire Department offer fire safety related educational programs?

Yes, we offer a wide range of Fire Safety Programs through our Fire Prevention Office - everything from station tours to fire safety seminars for preschool children, to fire safety presentations for senior citizens. Contact the Fire Prevention Division for any requests of this nature at 248-673-0405.

4. Does the Fire Department offer CPR or First Aid classes?

Yes, Fire Department offers CPR and Basic First Aid classes the second Saturday of every month in our state-of-the art training facility. Please click on the link to go to the Waterford EMS Academy Public Programs page. If you or your organization is looking for a private class, please call the EMS Coordinator at 248-618-7569.

Public Programs page.

Public Programs page.

5. Why does a fire engine respond to medical emergencies?

To provide the fastest patient care possible. There are 9 fire stations strategically located in Waterford Township and the City of Pontiac all equipped with fire engines and paramedic trained personnel. These paramedics can arrive at the scene and begin stabilization of the patient prior to the arrival of the paramedic unit.

6. How many alarms does the Fire Department respond to every day?

The Fire Department currently responds to approximately 14,250 alarms annually and continues to increase. That is roughly 39 alarms per day.

7. What is required to become a fire fighter for Waterford Township?

The Township office of Fiscal and Human Resources, will provide details for employment with the Fire Department. They can be reached by calling 248-674-6252.
 

8. Does the Fire Department use telephone solicitations to raise funds?

No. The Fire Department is funded with money from the Township's general fund and designated Fire Department millages and a Public Safety Special Assessment District.

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Fire Department Right of Way

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1. I are driving along the road and an emergency vehicle approaches you from behind, what should I do?

As quickly and safely as you can pull as far over to the right as you can and come to a complete stop allowing the emergency vehicle to pass you on the left.

2. I am stopped on a 2-lane road waiting to make a left turn. An emergency vehicle approaches me from behind, what should I do?

Remain stopped and do not turn left. If traffic has cleared in the oncoming lane the emergency vehicle may pass you on the left. If traffic is congested in the oncoming lane, the emergency vehicle may attempt to pass you on the right.

3. I am stopped in traffic or are stopped at a red light at an intersection and an emergency vehicle approaches me from behind, what should I do?

Once you are stopped, remain stopped. If the traffic is clear in oncoming lanes the emergency vehicle may pass you on the left. If traffic is congested in oncoming lanes, the emergency vehicle may attempt to pass you on the right.

4. Can I make a left turn in front of an emergency vehicle if I do it quickly?

No, remain in the left turn lane until the emergency vehicle passes. The biggest fear of driving an emergency vehicle is not knowing what other motorists will do. We have seen cases where a motorist will think there is enough time to turn, but then realize that there isn't and come to a dead stop directly in our path. There are other cases where people will quickly turn in front of us causing us to heavily apply the brakes in order to avoid a collision. Remember, we may have a sick or injured patient with us or there may be fire fighters on-board that are getting dressed in their protective gear. Sudden stops may cause them serious injury.

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Jury Duty

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1. How was my name selected?

If you received a summons, then your name has been drawn in conformance with Michigan State statutes for a term of jury service as a juror in the 51st District Court. The Oakland County Jury Board randomly draws names from State of Michigan driver license and personal identification card holder lists as required by Michigan law.

2. What are the eligibility requirements to serve as a juror?

• Be a citizen of the United States
• Be a resident of Waterford Township
• Be 18 years or older
• Be physically and mentally able to carry out the functions of a juror. Temporary inability shall not be considered a disqualification
• Not have served as a petit or grand juror, in a court of record, during the preceding 12 months
• Not be under previous conviction of a felony at the time of jury selection
• A person 70 years of age or older may claim exemption from jury service and shall be exempt upon making the request.

3. Is jury duty mandatory?

Yes. The United States Constitution guarantees the right to a trial by jury in both criminal and civil cases.

4. Can I get excused from serving on a jury?

Jury service is a civic duty that every eligible adult has. If you have a genuine scheduling conflict, such as a planned vacation, you have the ability to postpone jury service to a more convenient time. If necessary, you may submit a request to be excused in writing for the Court’s consideration. Please call the Court at (248) 674-4655 and ask for the Jury Clerk or send an email to juryclerk@waterfordmi.gov for further information about a request to be excused and the deadline to submit your request. Please be prepared to provide documentation, such as a doctor’s note or airline tickets, in support of your request to be excused. Your request will be reviewed and you will be notified of whether you are excused for that particular trial and, if so, of the rescheduled trial date.

5. How much and when will I be paid for my jury service?

You will receive some monetary compensation for your time spent at the courthouse. The rates are established by state law and start at $12.50 per half day. If employed, you may want to check with your employer about your company’s jury service and compensation policies.
• Selection Day
• $12.50/half day
• $25.00/full day
• Roundtrip mileage rate paid is .80 cents
• Trial Day
• $20.00/half day
• $40.00/full day
• Roundtrip mileage rate paid is .80 cents

6. What if I have already served in the past year?

Contact the Oakland County Clerk’s Office at 248-858-0029 and they will check the status of your service record.

7. What time do I have to report?

You are summoned for Jury Service at 8:45 A.M. The Court opens its doors at 8:30 A.M.

8. What if I need special accommodations?

Both courtrooms have the capability to assist individuals who have hearing impairments or need special seating arrangements. A handicap accessible ramp is located at the front parking lot of the courthouse. Please contact the ADA Coordinator at 248-674-4655 to let them know what type of assistance you will need.

9. Where do I park?

The courthouse is located on Civic Center Drive amongst the other Waterford Township offices. Civic Center Drive is located off of Crescent Lake Road between Hatchery Road and M-59. Parking is available in front of the courthouse and in front of Town Hall, which is located next to the courthouse. Please view the campus map for general directions. If you need more specific directions, please contact the court staff at (248) 674-4655.

10. What kind of trial will I hear and how long will the trial take?

There are two types of trials that have juries: criminal trials and civil trials. The judge knows about how long the trial is expected to take and will advise you the time. The actual length of a trial depends on the complexity of the issue(s) and how long jurors spend in deliberations.

11. Why do I have to wait around to serve as a juror?

The judge and court staff work hard to reduce the time you spend waiting as a juror; however, waiting time cannot be completely eliminated. The law is complex and many steps have to happen before, during, and after the trial. Try to be patient and come prepared with reading material, etc. Court staff will explain delays when possible.

12. Is there a consequence for my refusal to serve?

MCL 600.1346 makes refusal to serve punishable as contempt of court. You may be summoned to appear at a hearing and sentenced to contempt of court.

13. Is there a dress code?

No formal dress code exists; however, jurors are requested to dress in a manner respectful to the Court. Please do not wear jeans, shorts, halter tops, etc. Business or business casual attire is preferred. Please refer to the jury brochure.

14. Can I bring my cell phone, pager, camera, computer or food with me?

Cell phones are allowed in the building and you may bring them; however, the use of your phone will be restricted to specific times and areas of the building. Cameras, computers, video equipment and other electronic equipment are not allowed in the courtroom.
Water in a clear plastic bottle is permitted in the courtroom; no other food or drink is allowed.
Weapons are not permitted in the courthouse.

15. What happens when I get there? How long will I be there?

Upon entering the courthouse, you will have to go through security. Check in court room 1. The only items we request to bring with you on the date of selection are your jury summons and valid photo identification. You may also want to bring the jury brochure. Jury Selection is scheduled from 8:45 a.m. to noon. However, periodically, selection can go beyond the noon hour. We ask that you take this into consideration.

16. Am I able to have a cigarette break?

Smoking is prohibited in the courthouse and will have to wait until you are excused.

17. What about inclement weather conditions?

In the event of inclement weather, please call the Court’s Weather Emergency Hotline at
(248) 618-7480 for information regarding Court closings.

18. What happens after the verdict?

Once the verdict is read in court, the jury returns to the jury room. Often the judge will stop in to talk with the jurors to answer any questions and get feedback about the trial. Some jurors find it helpful, but you are free to leave once you return to the jury room. You will receive a check for your jury service in the mail approximately 3 - 5 weeks following your service

19. While serving as a juror, how can my family notify me of an emergency?

You will have access to your cell phone, but in the event, use is restricted. If there is an emergency, please have your family member call the Court at (248) 674-4655 and speak to the clerk who answers the phone. Please have them provide the name of the juror, their name and telephone number for a return phone call. The clerk will immediately get it to the jury clerk.

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Library

Show All Answers

1. What do I need to get a Waterford Township Library Card?

You need to be a resident of or own property in Waterford Township or Lake Angelus in order to obtain a Waterford Township Public Library card.  Library cards are issued at the circulation desk. A valid ID showing your current Waterford or Lake Angelus address is needed at the time of registration. If your ID has not been updated or if you have not received your Michigan ID, we will accept documentation showing that you own or reside in Waterford or Lake Angelus or a utility bill dated within the last 30-days. All documentation must be in your name and show your current address.  

You can register for a library card remotely by completing this online application. Library cards issued remotely are valid for thirty days, but they are valid for three years upon on-site renewal.

2. What is my PIN?

All cards registered after May 29, 2018 have an assigned PIN of the last four digits of the telephone number that was provided upon registration.  If you cannot remember your PIN, please contact the library at 248-674-4831 and select option 2 from the menu to speak with a member of our Circulation Department.  Staff will need your library card number in order to reset your PIN. 

3. How old do you have to be to get a library card?

The decision to sign a minor up for a library card is at the discretion of the child’s parent or legal guardian (guardianship paperwork required at time of registration).  The parent or legal guardian must be present at the time of registration.  In situations where a parent is unable to bring their child into the library, the child may bring in an application completed and signed by their parent or legal guardian giving library staff permission to issue a library card to them.  Parents and legal guardians are responsible for items checked out on their children’s accounts and any fees incurred. 

4. Do I need to have my library card with me to check-out items?

It is a good idea to have your library card in case our computer system is ever down and we are operating in offline back-up mode.  However, most of the time, we can call up your account using a valid photo ID.

5. If I live in another community may I get a card to use your library?

Residents outside of the Waterford and Lake Angelus area that reside in a community whose library is a reciprocating member of The Library Network (TLN) cooperative can use their home library card at the Waterford Township Public Library.  In some circumstances, a 30-day temporary card can be issued to residents of such reciprocating communities to allow time to get a card from your home library.  For information on whether or not the library in your community is a member of our cooperative, please visit The Library Network website. 

6. May I return Waterford library items to another library, and may I return another library's items to the Waterford library.

Yes, you may return items to another library in The Library Network cooperative.  One consideration to keep in mind when returning items to a library other than where they were originally checked out is that not all library utilize the same computer system.  Patrons returning materials to a library that does not directly link with us could see a delay in the check-in process resulting in fines.

7. If I lose a book and have to pay for it, why do I also have to pay overdue fines?

If a Waterford item is checked out and lost, we will not ask you to pay any overdue fees associated with that item at the time of payment.  If materials borrowed for you from another library are lost, the decision to bill your account for the lost item and overdue fees is at the discretion of the owning library for that material.

8. Does the library accept donations of used books?

To learn what types of donations are and are not accepted by the library, please visit our Book Donations page.

Book Donations page.

9. May I check out the books that are on display in the lobby?

Books on display are able to be checked out with 1 exception. The books that are showcased behind the locked glass doors are sometimes unavailable because they are either from someone's private collection, or they are an integral part of the display. Any of the other books in the lobby area are available to be checked-out. Ask a librarian if you have any questions about the availability of any item. 

10. I am going on vacation. Is it possible to get a longer check-out period?

Yes. Tell the clerk at the Circulation Desk that you are going on vacation and will need the materials for a specific period of time. Most of the time we can accommodate your request, depending on the length of time requested, the popularity of the item(s), and whether or not they are owned by our library.  If the item was inter-loaned from another library, you will have to request a longer loan period through the owning library.

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Library - Public Internet Access

Show All Answers

1. Where is Public Internet Access available?

Public Internet Access is accessible from all public areas in the Library.

2. What kind of equipment do I need to access the service?

A wireless network-enabled portable computer or mobile device. For more details please visit our Public Internet Access page.

3. Is there any cost for using the Public Internet Access service?

There is no charge to use this service.

4. How long can I stay connected to the Internet?

There are no time limits on the length of time that you can stay connected to our Public Internet Access service.

5. Can I print to the library printers from my computer?

You can print from your computer or device to a library public printer using our Mobile Printing service.

6. Is the network secure?

When you are connected to our network, you must protect your computer / device and data as if your computer / device is connected directly to the Internet. We cannot guarantee the security of your computer / device while it is connected to our network.

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Meter Changeout Project

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1. Will I be charged for this upgrade?

No. All meters being upgraded will be done so at no direct charge to the homeowner. All costs associated with this upgrade including installation are being entirely funded through the low interest loan that the Township received through the DWRF program. Repayment of this loan will be made with revenues received through regular usage fees, as well as Principal Forgiveness from the Federal Government.

2. What is a fixed-base network?

A fixed-base water meter network is one that sends water meter data back to a central collection point wirelessly, eliminating the need for water department employees to enter onto private property to take water meter readings.

3. What kind of meters will be installed?

Waterford Township has been working with Neptune Technology Group to install Neptune’s “E-Coder” smart meters with their R-450 meter readers for several years. Due to the success of this program, we are expanding the use of Neptune’s E-Coder meters and R-450 readers.

4. Will everyone be receiving a new meter?

The meter change out program is geared toward residential customers. This includes customers with 5/8-inch meters. If you have already received the upgrade (from 2008 forward), then this program would not include you.

5. What are the advantages of the new meters and readers?

There are a multitude of advantages to new meters and readers. First, the new meters are more accurate than the existing meters currently in the Township. As meters age, moving parts within the meter casing begin to deteriorate and wear out, forcing the need for replacement. Also, the new meters being installed read at a higher resolution than most existing meters. This higher resolution permits leak detection and other customer service benefits unavailable by conventional and older style analog meters.

Another advantage to the new system is that the new meters have the ability to detect unusually high or abnormal flows. These are usually indications of leaks in a homeowner’s water system. Oftentimes, toilets and water softeners can run excessively without a homeowner knowing it, resulting in a higher quarterly bill than intended. The new meters give the DPW the ability to detect higher than average flows and assist a homeowner in troubleshooting maintenance issues. The homeowner can also look at the register head and if they see a faucet icon (which indicates a leak), they can proactively fix the problem with their home water system.

Finally, and perhaps most significantly, the new remote readers send meter reading data back to the DPW via radio frequency, thus eliminating the need for DPW employees to enter onto private property to take meter readings. Additionally, with the remote reading capabilities, the DPW can read up-to-the-minute flow data to help a homeowner detect unusually high flows without sending an employee to the home, which aids in leak detection.

6. What kind of data will be sent out from my new meter?

The new meters will send primarily flow data back to the DPW, as well as any alarms, such as leak detection or reverse flow.

7. Do I need to make an appointment with Vanguard Utility Service, Inc. to have my new meter installed?

Yes. Vanguard Utility Service, Inc. will attempt to contact you to schedule an appointment to have your meter changed. If you would like, you can visit Vanguard’s website or contact them at 248-821-1348 to schedule an appointment. You do need to be home for this appointment. The contractor will ask you to verify the outgoing meter read on the old meter and that a clean and neat job was performed. Visit
Vanguard's website for more information.

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Police Department

Show All Answers

1. How Do I Get A Permit to Purchase A Hand Gun?

You must be a Waterford resident, have a valid Michigan drivers license or personal ID, have no prior felony convictions or domestic violence convictions, not be subject to a personal protection order or conditional bond release and have no current arrest warrants.

Permits to purchase a hand gun are obtained through the Waterford Police Records Bureau. The phone number of the Records Bureau is 248-674-0351, Prompt 4. Business hours for this service are listed in the chart below. There is no cost for a purchase permit. Notary fee is $10.

NOTE: On March 3, 2020, the United States Department of Justice Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) determined that the Michigan Concealed Pistol License (CPL) no longer qualifies as a National Instant Criminal Background Check (NICS) alternative permit for possessing and transporting firearms. 

Michigan CPL-holders who purchase firearms from or through a federally licensed firearms dealer (FFL) should expect to undergo a NICS background check through the FFL, as required by federal law. Questions regarding the NICS background check should be directed to the Federal Bureau of Investigation NICS Section at 1-877-FBI-NICS (877-324-6427).

Gun Permit Hours:
Monday through Friday from 8 a.m. - 4 p.m.

2. How can I obtain a Concealed Pistol License?

To apply for a Concealed Pistol License (CPL) in the State of Michigan as of July 1, 2001, you must be a Michigan resident 21 years of age or older, have been a state resident for at least six months, have no criminal history, and be in good mental health, in addition to several other requirements.  CPL applications can be printed at Michigan.gov.

Applicants will then have to take the completed CPL application to the Oakland County Sheriff's Office for processing. The fees for this service are set by law. For more information about the changes in the law and your individual requirements, please see the website.

Applicants who receive a CPL permit may now use it to purchase a hand gun and will no longer be required to obtain a separate purchase permit, as long as their CPL remains valid.

Michigan State Police CPL page.

Michigan State Police CPL page.

3. How do I get a copy of a police report?

Public records may be obtained on-line or in person from the Police Records Bureau. All records requests require a Police FOIA Request form completed and sent to the Waterford Police Records Bureau at PDFOIARequest@waterfordmi.gov

The phone number to the Records Bureau is 248-674-0351, Prompt 4. Business hours are Monday through Friday 8 a.m. to 4:30 p.m. The Records Bureau is closed on national holidays. The fee for an Incident Report is $0.50 per page. The fee for a Crash report is $11.00. Crash reports can also be obtained online at https://payments.clemis.org
Cash, Check or Money Order is accepted for payment at the Police Department. No credit or debit cards. Colored photos are $3.00 each.

The Records Bureau will not release a copy of a police report that is assigned to a Detective if the case is still under investigation.

4. How can I get information on employment with the Waterford Township Police?

Employment with the Waterford Township Police Department is based on Civil Service rules. Waterford Township is an equal opportunity employer.

Human Resources can be called at 248-674-6252.
www.waterfordmi.gov/jobs

5. How can I obtain a Personal Protection Order (PPO)?

Personal Protection Orders are orders that may be issued by a Circuit Court Judge. To begin the process of obtaining a PPO, one must start by filing for a Personal Protection Order with the Oakland County Clerk's Office. The County Clerk's Office is located on the ground floor of the Oakland County Circuit Court (the building on Telegraph with "1200" at the top). PPO's are not obtained through a police department. 

Oakland County Circuit Court's Website

Oakland County Circuit Court's website.

6. How can I ensure my children's safety on the Internet?

For information on Internet safety for children, please visit the website of the National Center for Missing and Exploited Children.

National Center for Missing and Exploited Children

7. When can I retrieve my property from the Waterford Police Department?

There are 2 types of property, evidence property and prisoner property.

Evidence property will be released by appointment only, through the Officer in Charge of the case. Contact the Officer in Charge for an appointment.

Front desk personnel will release prisoner property between 7 a.m. and 6 p.m., no appointment necessary.

8. When can I have my fingerprints taken for employment purposes or get a DNA test?

The Waterford Township Police Department no longer offers fingerprint services to the public.  
Please contact the Oakland County Sheriff's Department at 248-858-5000.

9. Where can I pay for a traffic ticket?

All traffic tickets issued in Waterford Township must be paid for at the 51st District Court. The Police Department does not accept any money for traffic tickets. The 51st District Court is open between 8:30 a.m. and 4:30 p.m. and is located on the Township complex at

5100 Civic Center Drive
Waterford, MI 48329
The Court's phone number is 248-674-4655.

Additionally, you can pay your tickets online at apps.clemis.org

10. How can I report repeated traffic violations in my area?

For more information please go to the Police Traffic Complaint webpage.

11. When should I call 911?

Waterford Township has a 911 system that is designed to link callers to a professional team of Dispatchers trained to handle police, fire, and medical emergencies as quickly as possible. Examples of such situations are: a crime in progress, a fire, and/or a medical emergency. Examples of situations when 911 should not be called are: an auto accident where there are no injuries, a crime was committed but the offender is gone, requesting information about bonfire permits, or medical situations not requiring an ambulance.

Waterford Township's 911 system has an automatic location identification system. This allows the Dispatchers receiving the 911 call to identify the address and the telephone number of the caller. If the caller is unable to speak, police will be dispatched to the caller's location to help with the unknown emergency.

When using a cell phone to call 911, the caller's location and phone number are not available to the Dispatcher. Please remain calm. The Dispatcher will have to ask the questions necessary in order to send the right emergency personnel and equipment.

When using a pay phone money is not needed to call 911. Please do not program 911 into your speed dial. This causes accidental calls to 911, for example when the battery is low on cordless phones. It also causes more accidental calls to 911 due to user error. These innocent errors tie up a 911 Dispatcher and often causes police to be sent to locations where they are not needed.

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Police Records

Show All Answers

1. How do I get a permit to purchase a hand gun?

You must be a Waterford resident, have a valid Michigan drivers license or personal ID, have no prior felony convictions or domestic violence convictions, not be subject to a personal protection order or conditional bond release and have no current arrest warrants.

Permits to purchase a hand gun are obtained through the Waterford Police Records Bureau. The phone number of the Records Bureau is 248-674-0351, Prompt 4. Business hours for this service are listed in the chart below. There is no cost for a purchase permit. Notary fee is $10.

NOTE: CPL applicants who receive a CPL permit issued on or after July 1, 2001, may now use it to purchase a hand gun and will no longer be required to obtain a separate purchase permit, as long as their CPL remains valid. Residents only need to obtain a purchase permit from the Police Department if they are purchasing from an individual. If you are purchasing from a Dealer, you must be 21 years of age and can obtain the permit from the dealer.

Gun Permit Hours:
Monday through Friday from 8 a.m. - 4 p.m.

2. How can I obtain a Concealed Pistol License?

To apply for a Concealed Pistol License (CPL) in the State of Michigan as of July 1, 2001, you must be a Michigan resident 21 years of age or older, have been a state resident for at least six months, have no criminal history, and be in good mental health, in addition to several other requirements. CPL applications can be printed at Michigan.gov.

Applicants will then have to take the completed CPL application to the Oakland County Sheriff's Office for processing. The fees for this service are set by law. For more information about the changes in the law and your individual requirements, please see the website.

Applicants who receive a CPL permit may now use it to purchase a hand gun and will no longer be required to obtain a separate purchase permit, as long as their CPL remains valid.

Michigan State Police CPL page.

3. How do I get a copy of a police report?

Public records may be obtained on-line or in person from the Police Records Bureau. All records requests require a Police FOIA Request form completed and sent to the Waterford Police Records Bureau at PDFOIARequest@waterfordmi.gov

The phone number to the Records Bureau is 248-674-0351, Prompt 4. Business hours are Monday through Friday 8 a.m. to 4:30 p.m. The Records Bureau is closed on national holidays. The fee for an Incident Report is $0.50 per page. The fee for a Crash report is $11.00. Crash reports can also be obtained online at payments.clemis.org. Cash, Check or Money Order is accepted for payment at the Police Department. No credit or debit cards. Colored photos are $3.00 each.

The Records Bureau will not release a copy of a police report that is assigned to a Detective if the case is still under investigation.

4. How can I obtain a Personal Protection Order (PPO)?

Personal Protection Orders are orders that may be issued by a Circuit Court Judge. To begin the process of obtaining a PPO, one must start by filing for a Personal Protection Order with the Oakland County Clerk's Office. The County Clerk's Office is located on the ground floor of the Oakland County Circuit Court (the building on Telegraph with "1200" at the top). PPO's are not obtained through a police department.

Oakland County Circuit Court's website.

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Probation Department

Show All Answers

1. What do I do if I miss a PBT, drug test, or ETG?

If you miss a PBT, drug test, or ETG, you should note it on the back of your log sheet and discuss it with your probation officer at your next appointment. You may take the test as soon as possible, but please be advised that missing any test is a violation of probation and you may be sanctioned regardless.

2. What do I do if I lost my PBT logs?

Try your best to recreate your PBT log by going to your testing agency and asking them to verify your testing for the missing time period. Check your receipts. It is recommended that you get your sheet copied weekly at your testing agency or at the Court so there is an updated record on file. You may also download a replacement PBT Log (PDF).

3. I lost my Alcoholics Anonymous/Support Group logs. What do I do?

Try to recreate your sheet by going to the people at the meetings who signed your original sheet. You could also bring in a letter from your sponsor to verify your support group attendance. Try to recreate your sheet by going to the people at the meetings who signed your original sheet. You could also bring in a letter from your sponsor to verify your support group attendance. You may also download a replacement Support Group Log (PDF).

4. I moved or changed my phone number. What should I do?

You must let the Court know of your new address or phone number as soon as possible upon any changes. You can call 248-618-7647 to have your information updated.

5. I lost my next probation appointment slip. What do I do?

You may call 248-618-7647 and someone will assist you. You may also go on the Court Dockets website and click on “view dockets." Then enter your case number, name, and the month of the appointment you are searching for. For more information, visit the

Court Dockets website.

6. I report to probation once a month and missed my probation appointment. What do I do?

Shortly after missing a probation appointment you will receive a summons in the mail which will give you a new appointment date and time. Failure to report to your summons appointment will result in a bench warrant being issued for your arrest.

7. I report for Sobriety Court or Veterans Treatment Court reviews and I missed a probation appointment. What do I do?

If you are in Sobriety Court or Veterans Treatment Court reviews, you must report for your next court review date. If you had an emergency or illness on the day of your appointment, please bring verification to Court.

8. How do I turn myself in on a bench warrant?

You can walk into the 51st District Court during business hours. Walk-in arraignments take place Monday through Friday from 9:00 a.m. to 11:30 a.m. and 1:30 p.m. to 4:00 p.m. Check in at the clerical counter and let the clerk know you are turning yourself in on a warrant.

9. What should I bring to my probation appointments?

You should bring all of your log sheets, any verification that you completed in a program, proof of address, and your last paycheck stub.

10. I am having trouble making my assigned monthly payment. What do I do?

Failure to make your monthly payment is a violation of the courts order. Should you find yourself in a position where you are unable to make your full payment, you must contact a representative from the collections department immediately at 248-618-7625.

11. I missed a WAM day. What should I do?

If you miss a WAM day for any reason, you are closed from that program. You must wait until your next probation appointment or court date to find out if you will be allowed to restart the program.

12. I lost the referrals I was given in Court. What do I do?

Contact the department immediately for new referrals at 248-618-7647.

Referral Resources page.

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Public Works

Show All Answers

1. What is the purpose/benefits of an accurate water consumption reading?

Accurate water meters are extremely important because it ensures that everyone is billed fairly for water actually used, ensures that the cost of producing water is recovered and helps identify areas in the system or houses or businesses that may have leaks.

2. What is an estimated bill?

If the water department calls for a reading or leaves a notice for a reading, it is essential that you call in a reading because you avoid an "estimated bill." An estimated bill does not accurately reflect your water consumption. Consequently, when an actual reading is garnered in the future it will be significantly higher. The goal is to allow the customer the most accurate bill possible. Sometimes this involves you providing us with an inside water meter reading enabling us to provide the most updated and accurate bill possible.

3. What are the charges for after hours service?

Any water requested to be turned on/off after regular business hours will be subject to a $30 turn off and $30 turn on fee.

4. What will it cost to fill a swimming pool?

Most swimming pool volumes are listed in gallons. The water department charges customers based on cubic feet. There are 7.5 gallons in one cubic foot. This is to say, 750 gallons in 100 cubic feet.

Example: (Example based on water passing through the main domestic water meter).

10,000 gallons is 1333 cubic feet. (10,000 divided by 7.5 = 1,333 cubic feet).
13 times $1.50 (water charge) = $19.50
13 times $1.85 (sewer charge) = $24.05
Total = $43.55

*It is these total amounts that would appear on the customers quarterly usage bills. These amounts would be added to your regular quarterly bill. It would also be advisable to use a separate sprinkler meter for filling a swimming pool, so that the sewer charges can be saved.

5. What happens if water/sewer bills are delinquent?

There is a transfer of all delinquent water/sewer accounts made in the middle of August every fiscal year. Any water, sewer, or assessment bill that is delinquent for 90 days will be transferred to the same corresponding year’s winter property taxes.

All delinquent accounts that are subject to tax transfers are also charged an administrative surcharge of 10%. We strongly encourage you to keep your account up to date. Please notify the water department if you have any questions regarding your account balance and the respective due dates of your water/sewer bills.

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Single Residential Waste Hauler

Show All Answers

1. What day does GFL collect at my residence?

To locate your service day, please visit our interactive GFL Residential Collection Map and enter your home address in the search bar on the top left of the map. Or call Waterford's dedicated GFL customer line at 248-204-6762.

2. How do I get a large item picked up?

The Waterford Township contract with GFL Environmental, USA for residential curbside waste removal includes one bulk item per month. 

You do not need to call ahead to schedule collection of your bulk item, simply place it at the curb by 7:00 a.m. on your regular weekly collection day and GFL will remove the item. 

Large or bulk items include:
Washers
Dryers
Freezers - please remove doors and racks
Refrigerators - please remove doors and racks
Stoves
Microwaves
Air Conditioners
Hot Water Tanks
Sofas and Loveseats
Chairs
Tables
Dressers
Desks

If your bulk item is not listed here, please call GFL Environmental directly to determine if your item qualifies for curbside collection. 248-204-6762 or 844-464-3587

Please remove the doors and racks from refrigerators and freezers prior to setting out for collection. It is GFL’s responsibility to make sure Freon is extracted according to current environmental standards. Some larger bulk items, like freezers and large appliances, may be picked up by a separate truck and may take up to 24-hours to remove.

3. I think my pickup was missed today. What do I do?

If your service day is today and you think your trash, recycling, bulk item, or yard waste pickup has been missed, please know that GFL trucks are on the road from 7 am to 7 pm and sometimes collection times change from week to week.
If it's after 7 pm and your items are not collected, please visit www.gflenv.com and enter a service request by submitting your address and service issue. 

4. Which holidays does GFL observe?

GFL observes the following holidays:

NEW YEARS  DAY January 1st

MEMORIAL DAY Last Monday in May

INDEPENDENCE DAY July 4th

LABOR DAY First Monday of September

THANKSGIVING DAY Fourth Thursday of November

CHRISTMAS DAY December 25th

Please remember that if a holiday falls on a weekday, your scheduled service day will be delayed by one day and does include Saturday collection in these cases. Regular collection will resume the following week

5. Where can I mail my GFL payment?

GFL payments made by check or money money order can be mailed to:

GFL Environmental
PO Box 791519
Baltimore, MD 21279-1519

6. How do I sign up for a senior or veteran discount?

To receive a 5% senior or veteran discount, please contact GFL at 248-204-6762 or stop by Town Hall in the Supervisor's office to complete a form and present ID verifying either your age (65 and older for the senior discount) or veteran designation.

7. I've just moved into my home, how do I start service?

Welcome to Waterford!
If you're a new Waterford resident in a single-family home, please contact GFL at 248-204-6762 to have service transferred to your name and to discuss options available to customize your waste, recycling, and yard waste needs.

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Subdivision Road Repaving FAQs

Show All Answers

1. What is a road improvement or road repair?

A road improvement is a major road refurbishment such as repaving or conversion of gravel roads. 

Road repair, on the other hand, is regular maintenance of road defects such as pothole filler, gravel road grading, crack sealer, shoulder work, etc.

2. Why does the Township not repave my road?

The Township does not own the roads nor does it receive any dedicated tax money for road repairs and improvements. In fact, very few townships in Michigan own any roads. A majority of the roads including subdivision roads, by state law, fall under the ownership and jurisdiction of the Road Commission for Oakland County (RCOC).  The RCOC receives a percentage of fuel tax and registration fee money collected by the State of Michigan to maintain and improve these roads. However, the RCOC’s allocation is not adequate to maintain and improve the entire 2,700-mile road system under its jurisdiction throughout Oakland County, and residential streets do not qualify for a portion of the limited construction funds.

 

3. How can I get my road improved?

For local and subdivision roads under the jurisdiction of the RCOC, record owners can petition the RCOC to create a Special Assessment District (SAD) to fund a road improvement. The process is initiated by property owners securing support through the circulation of a petition to abutting property owners on the road they wish to have improved. For detailed information regarding this process, please visit the RCOC website dedicated to this topic at: http://www.rcocweb.org/354/Subdivision-Paving-Special-Assessment-Di

4. How do I request contributions from the $1 million Waterford Township has set aside?

Residents who take on the SAD process with the RCOC  (see above) may formally request up to 10% funding contribution from the Waterford Township Board of Trustees once they have received preliminary construction plans and cost estimates from the Road Commission. Your very first step should be to visit the RCOC website listed above or call 248-645-2000 x 2270.

5. Where did the $1 million SAD contribution funding come from?

Waterford Township received a one-time allocation of $9.2 million in federal funds through the American Rescue Plan Act. From this funding, the Board of Trustees allocated $1 million to assist residents who wish to have their roads repaved through the SAD process. This is a unique and limited program that will only be available until funds have been depleted, or the time period in which they can be spent expires.

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Treasurer Online Property Tax Payments

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1. Can I pay with a credit or debit card at the Treasurer's Office?

Yes, credit and debit cards are now accepted for payment at the Treasurer's Office. There is a credit card convenience fee of 2.50% of payment amount (minimum charge of $3.95). PIN-based debit card transactions have a $3.95 convenience fee.

Visa, MasterCard and Discover are accepted for tax payments. MasterCard and Discover are accepted for all other payments.

2. What is the cost to the taxpayer for utilizing this service?

Online payments made electronically using a checking or savings account, commonly referred to as eCheck payments, will have a convenience fee of $1 for each transaction. Online payments using your credit or debit card are subject to a convenience fee of 2.49% of the payment amount.

3. Why do I have to pay a convenience fee for credit or debit card payment?

Credit and debit online transactions are processed through MasterCard or Visa. MasterCard and Visa charge a fee for using their product. This fee, called an interchange fee, and a handling fee from Chase Bank, comprises the 2.49% convenience fee.

4. Why do I have to pay a convenience fee of $1.00 for an e-Check payment?

Chase Bank is charging this fee for providing the service.

5. Can I make a partial payment?

Yes, however, you will have to pay a convenience fee for each transaction.

6. Can I select a future payment date?

Yes, you can choose any date July 1 through September 14* for the summer bill and any date December 1 through February 14* for the winter bill. Please note summer bills paid after the due date will include late interest. If September 14 or February 14 falls on a weekend or a holiday, the payment will be due by the next business day.

7. What are the benefits of Online Bill Payment?

Online Bill Payment is convenient and secure. This service is available 24 hours a day, 7 days a week throughout the tax collection year. With Online Bill Payment, you choose the date of payment. In addition, partial payments can be made. Using Online Bill Payment, the Township does not store any of your banking or credit card information. Your bank account or credit card information is passed directly to JP Morgan Chase via a secure connection. For more information, visit the Online Bill Payment page.

8. Will I have to sign up each tax season?

Yes, you will have to sign up each time you access Online Bill Payment.

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Treasurer's Office

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1. When are property tax payments due?

Summer property tax payments are due on July 1 and are payable without interest or penalty through September 14. Winter tax payments are due December 1 and are payable without interest or penalty through February 14. If September 14 or February 14 falls on a weekend or holiday, the payment is due on the next business day.

2. What should I do if I do not receive a tax bill?

Tax bills are mailed out twice a year, July 1 and December 1. Failure to receive your tax bill does not exempt taxes from penalties. If you do not receive a tax bill, contact the Treasurer's Office immediately at 248-674-6220.

3. How do I change the name on my tax bill?

Contact the Assessing Department at 248-674-6270 to change or correct a name/address on the tax bill.

4. Should my mortgage company receive the tax bill?

Yes, if your taxes are escrowed, your mortgage company should receive the tax bill. Please note, an original tax bill will be sent to either the mortgage company or to the name and address on the tax roll records.

5. How much are my taxes/what were the taxes last year?

A history of taxes billed can be viewed online. Payment status of a tax may be accessed by calling the Oakland County Tax Hotline at 888-600-3773. You will need your ten-digit parcel ID number. This service is being provided at no expense to Waterford taxpayers.

Delinquent Tax information can be accessed by calling Oakland County Treasurer's Office at 248-858-0611.

6. Where can I find my 10-digit parcel ID number?

Parcel numbers can be found on your tax bill, assessment notice, and Warranty Deed. In addition, parcel numbers can be found on the Township Website.

7. Can I make an online payment for taxes?

Yes, the township has partnered with Chase Bank to offer taxpayers the ability to make electronic payments through your checking or savings accounts. A convenience fee will be charged to the taxpayer.

8. Can I pay my taxes by credit card?

You can make an online payment using your Visa, MasterCard or Discover credit/debit card. A convenience fee of 2.49% of payment amount will be charged to the taxpayer.

For your convenience, credit and debit cards are now accepted for payment at the Treasurer's Office. There is a credit card convenience fee of 2.50% of payment amount, (minimum charge $3.95). PIN-based debit card transactions have a $3.95 convenience fee.

Visa, MasterCard, and Discover are accepted for tax payments at the Treasurer's Office counter. MasterCard and Discover are accepted for all other payments at the Treasurer's Office counter.

9. Can I pay my taxes online through my bank?

Yes, you may pay your property taxes through your bank. For more information, visit the Payment Options page.

10. My taxes are too high. How can I reduce the taxes?

The first thing you should do is talk to the Assessor about the valuation on your property. You can also check the appraisal records at Township Hall to make sure all components of the property are correct. If you wish to proceed at this point, you must make an appointment with the March Board of Review to lodge an appeal. For further information, contact the Assessing Department at 248-674-6270.

11. What is the difference between principal residence and non-principal residence?

If you own and occupy your home as your residence, it should qualify as principal residence and it may be exempt from a portion of your local school operating taxes. Non-residence and business are considered non-principal residence and are liable for school operating taxes.

12. My tax bill states non-principal residence incorrectly. How do I fix it to be a principal residence?

A Principal Residence affidavit must be filed with the Assessing Department. Contact your assessor at 248-674-6270 for more information.

13. How are my taxes calculated?

A mill equals 1/1,000 of a dollar. To determine what your property tax will be for the year, multiply your total tax millage rate by your taxable value. Divide the amount by 1,000 for tax dollar amount. For more information, visit the Tax Rates page.

14. What is a Homestead Property Tax Credit?

The State of Michigan can help you pay some of your property taxes if you are a qualified Michigan homeowner or renter and meet the requirements through the Homestead Property Tax Credit. You should complete the Homestead Property Tax Credit Claim form (MI-1040CR) to see if you qualify for the credit.

15. How do I file for the Homestead Property Tax Credit?

Homestead Property Tax Credits are filed with the State of Michigan. You should complete the Homestead Property Tax Credit Claim form (MI-1040CR) to see if you qualify for the credit.

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Waterford Connect

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1. What is the Waterford Connect service?

The Waterford Connect service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Waterford Connect service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

2. How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

3. What types of messages will be sent using the service?

Any message regarding the safety or welfare of our community would be disseminated using the Waterford Connect service. Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens. In addition to emergency messages, community members can choose to opt-in to receive notification of community events, news and important information of a non-emergency nature.

4. Does the Waterford Connect service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.

5. Is my telephone number included in the notification database?

It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

6. Can I use a cell phone as my notification database listing?

Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

7. What precautions are being taken to protect personal information?

Waterford Connect is provided by Blackboard Connect, which is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, Blackboard Connect utilizes multiple physical and virtual layers of firewalls to maintain data security.

NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel.

All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

8. Will there be a way to positively identify incoming calls made by the township using the system?

The caller-ID number for calls generated by the Waterford Connect service will be 248-618-6097. In addition, every message will begin with the same standard announcement: “Hello, this is the Waterford Connect notification system.” The message content will follow this standard introduction.

9. Will the Waterford Connect service work if I have a call screening system on my phone?

There are several varieties of call screening devices that use differing protocols for screening. In general, the system has been found to work with these devices. However, some may require some type of preprogramming to allow the Township’s telephone number to pass through. We may conduct periodic test to assure that messages are being delivered to numbers in the notification database.

10. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

For non-residents or owners who reside outside of Waterford, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact our town hall office at 248-618-6097 to provide us with that information.

11. If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.

12. My primary phone or my second listing is a cell phone with a non-local area code. Will the Waterford Connect service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

13. How does the Waterford Connect system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for no-answer and call-waiting. If a message recorder answers the call, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.

14. I am receiving town notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?

Yes. Please contact us at 248-618-6097 to change the phone number in our notification database.

15. I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star key on your telephone to have it repeated in its entirety.

16. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background, which is caused by loud radio and television volumes, people talking near by, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.